HelpBilling

AI credits

How the prepaid AI balance works, and what happens when it runs out.

Each customer has its own AI model gateway key, capped by a prepaid AI balance. That balance is the spending control for model usage.

Subscriptions, billing, and the AI credit ledger live on the StratiqAI control plane. Your environment can read its credit status. It cannot change the balance.

When the balance runs out

New AI work pauses until the balance is available again.

Bring your own model keys

Organizations with their own model provider agreements can supply their own keys. That keeps commercial terms, cost, and model choice with the firm.

You can also choose from more than 450 models. How that choice fits the desk is on How it works.

Still stuck?

Email the team. Security questionnaires and vulnerability reports go through the contact page.